AI-Enabled Services

Six AI-powered service lines that automate, optimize, and transform your operations — combining intelligent technology with human expertise.

AI-Driven End-to-End BPO Solutions

01

Application Development & Digital Solutions

We design, build, and enhance intelligent applications — from smart portals and automated workflows to integrated CRMs and self-service tools.

Core Services

  • Internal Web Apps
  • Customer & Vendor Portals
  • CRM Setup & Customization
  • Workflow Approval Systems
  • Form Digitization
  • Low-Code / No-Code Apps
  • Mobile-Responsive Apps
  • Admin Dashboards
  • Self-Service Portals
  • API Integrations
  • Legacy App Modernization
  • Smart Workflows
  • UI/UX Refresh

Retainer Includes

  • Roadmap Enhancements
  • New Features
  • Workflow Improvements
  • Integration Work
  • Sprint Planning
  • Bug Fixing
  • Incident Support
  • App Monitoring
  • Release Support
02

Data Analytics & Business Intelligence

Dashboards with anomaly detection, natural language insight summaries, automated commentary generation, and root cause analysis for smarter decisions.

Core Services

  • BI Dashboards
  • Operational Dashboards
  • Management Reporting
  • KPI Tracking & Scorecards
  • Sales & Revenue Analytics
  • Customer Analytics
  • Finance & Cost Reporting
  • Forecasting & Trends
  • Data Cleaning & Standardization
  • Excel-to-Dashboard Transformation
  • Anomaly Detection
  • Natural Language Summaries
  • Root Cause Analysis
  • Commentary Generation

Retainer Includes

  • New Dashboard Pages
  • KPI Additions
  • Report Redesign
  • Metric Logic Updates
  • Report Automation
  • Data Model Improvements
  • Dashboard Refresh
  • Issue Fixes
  • Report Validation
03

Back Office Operations

Streamline operations with smart OCR extraction, intelligent document classification, duplicate detection, automated validation rules, and exception routing.

Core Services

  • Invoice Processing
  • PO Administration
  • Vendor Onboarding
  • Customer Onboarding
  • Document Validation
  • Data Entry & Master Data
  • Claims Processing
  • Order Administration
  • Contract Admin
  • Records Management
  • Compliance Tracking
  • OCR Extraction
  • Document Classification
  • Duplicate Detection

Retainer Includes

  • SOP Refinement
  • Workflow Redesign
  • Automation Rollout
  • Form Redesign
  • Approval Improvements
  • Daily Ops Support
  • Queue Management
  • SLA Tracking
  • Quality Checks
04

Customer Support & Front Office

Deliver faster, smarter support with intelligent reply drafting, sentiment tagging, escalation suggestions, SLA breach alerts, and auto-summarization of cases.

Core Services

  • Email & WhatsApp Handling
  • Ticket Triage & Routing
  • Customer Support Desk
  • Complaint Handling
  • FAQ Operations
  • After-Sales Support
  • Case Tracking & Follow-Up
  • Lead Qualification
  • Smart Reply Drafting
  • Sentiment Tagging
  • Escalation Suggestions
  • Auto-Summarization
  • SLA Breach Alerts
  • Inquiry Categorization

Retainer Includes

  • Workflow Optimization
  • Knowledge Base Updates
  • Ticket Categorization
  • Chatbot / FAQ Automation
  • Dashboard Setup
  • Ticket Monitoring
  • Queue Management
  • Issue Escalation
  • Service Reporting
05

Finance & HR Shared Services

Accelerate finance and HR with smart invoice extraction, employee query bots, HR policy assistants, automated reminders, and intelligent payroll document checks.

Core Services

  • Bookkeeping Support
  • AP / AR Administration
  • Invoice & Payment Tracking
  • Expense & Claims Support
  • Bank Reconciliation
  • Budget Tracking
  • Payroll Input Preparation
  • Employee Onboarding Admin
  • Leave & Attendance Admin
  • Recruitment Coordination
  • CV Screening
  • HR Policy Assistant
  • Employee Query Bot
  • Invoice Extraction
  • Automated Reminders

Retainer Includes

  • Finance Process Automation
  • Report Improvement
  • SOP & Template Design
  • Onboarding Workflow
  • Payroll Workflow Redesign
  • Recurring BAU Support
  • Monthly Reporting
  • Records Upkeep
  • Workflow Monitoring
06

Automation & Process Transformation

End-to-end transformation — from process discovery and use case identification to deploying intelligent copilots, knowledge assistants, and fully automated workflows.

Core Services

  • Process Discovery Workshops
  • AI Use Case Identification
  • Workflow Automation Design
  • Chatbot & Assistant Setup
  • Document Intelligence
  • Internal Knowledge Assistants
  • AI-Powered Inbox Triage
  • Approval Routing Automation
  • Report Generation Automation
  • SOP Digitization
  • Exception Management
  • Productivity Copilots

Retainer Includes

  • New Automation Design
  • Prompt / Workflow Improvement
  • Knowledge Base Buildout
  • Use Case Expansion
  • Testing & Tuning
  • Business Rule Optimization
  • Bot / Automation Monitoring
  • Error Handling
  • Governance Checks

Ready to AI-enable your operations?

Let's discuss how dataku's AI-powered solutions can transform your business.

Contact us at Inquiry@dataku.my